Refund Policy

Customer Satisfaction GuaranteeWe make personalized gift-giving easy, fast shipping, and perfect for you -- we guarantee it!

Our buyers select only the highest quality gifts, which are then customized just for you! We control each item's quality and accuracy again and before it shipped to you or someone special. We want your order to be made just the way you want it! 

We understand that everyone makes mistakes (including us!). Please review your personalization information before submitting your order. Check spelling, dates, names, and your photo carefully.

You are welcome to email us at if you have questions about personalization before placing your order. Understandably, we cannot accept cancellations or changes to orders once you place the order, as we immediately start production. 

NOTE: also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content.

We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you only send us some defective product photos. We will cover return shipping cost when the items have arrived in damaged condition or are confirmed by our representative to be faulty. For all other cases, return shipping costs are the responsibility of the customer.

Contact Customer Support to request a return. You must make this request within 30 days of receiving the shipment. Be sure to specify the reason for the return request in your message and indicate any replacement, account credit, or refund preference.

Understandably, personalized items cannot be accepted for return unless there is a manufacturing error or product defect. All rebates and exchanges must be issued within 30 days of receipt.

We try our best to ensure your products will be arriving on time during our busy holiday season. However, due to high volume and unexpected circumstances beyond our control, there might be a slight delay in delivering your order. If we miss our guarantee, we will refund your shipping & handling fees after we confirm that your package has not arrived on time. Understandably, we cannot issue a refund for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect or any of our carriers.

Thank you for understanding, and best wishes to you.


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