Refund policy

Return & Refund Policy

Last updated: [August 27, 2026]

1. Order Cancellations

Because every item at Yeh Gift is custom-printed to order, we can only accept cancellation requests within a limited window after you place your order.

  • You may cancel your order for a full refund within 12 hours of your order confirmation. To cancel, contact us at here with your order number as soon as possible — the sooner you reach out within this window, the better, since production may begin before the 12 hours are up.

  • After 12 hours, your order enters production and can no longer be cancelled, changed, or refunded for reasons within your control, including:

    • Changing your mind about the purchase.
    • Ordering the wrong size, color, or personalization info.
    • Order by mistake.
    • No longer wanting the item.

    This cutoff applies regardless of when your item actually begins printing — including orders placed before a weekend or holiday — so please double-check your sizing, personalization details, and shipping address carefully before completing checkout, and again within the first 12 hours if anything needs to change.

  • This 12-hour window is separate from your rights under Section 2: Damaged, Defective, or Incorrect Items below. If your order arrives misprinted, damaged, or defective, that is a quality issue and is handled under our standard return process — not as a late cancellation.

2. Damaged, Defective, or Incorrect Items

Mistakes happen — if your order arrives with any of the following, we'll make it right at no cost to you:

  • Print defects — smudged, cracked, faded, or misaligned printing.
  • Damaged in transit — item arrived torn, stained, or physically damaged.
  • Wrong item, size, or design — you received something different from what you ordered.
  • Missing items — part of your order didn't arrive.

To report any of these, contact us within [14] days of delivery at here with your order number and a clear photo of the item (plus the packaging, if it arrived damaged). Once verified, we'll send a Free Replacement or issue a Full Refund — your choice — at no additional cost to you.

3. What's Not Covered

Because every item is custom-printed to order, we're unable to offer returns or refunds for:

  • Buyer's remorse — changing your mind after the 12-hour cancellation window (see Section 1)
  • Size, color, or personalization errors entered by the customer — please double-check all details, especially spelling of names and personalized text, before checkout; we print exactly what is submitted.
  • Minor color variation between your screen and the printed product, which can occur due to normal differences between digital displays and print color profiles
  • Delays caused by the shipping carrier once your package has left our facility — see our [Shipping Policy] for delivery timeframes and carrier delay guidance.

We know this is stricter than a typical retailer's return policy. It's built around one fact: your item was made specifically for you and can't be restocked or resold to someone else. Please review your size, spelling, and shipping address closely before completing checkout.

4. How to Request a Refund or Replacement

  1. Contact us at here within [14] days of the delivery date shown on your tracking.
  2. Include your Order Number and a Clear Photo of the issue — the full item, plus a close-up of the defect if applicable.
  3. Our team reviews requests within [1–2] business days and follows up with next steps.
  4. Approved requests are resolved as either a free replacement or a full refund, depending on your preference and product availability.

5. Refunds — Method & Timing

  • Approved refunds are issued to your original payment method.
  • Please allow [2–5] business days for the refund to appear on your statement after it's issued — this depends on your bank or card issuer's processing time, not ours.
  • You'll receive an email confirmation as soon as your refund is issued.

6. Replacements

If you choose a replacement instead of a refund for a covered issue (Section 2), your item is reprinted and re-enters production, following the same production + shipping timeline as your original order — see our [Shipping Policy] for current estimates. We'll send a new tracking number once it ships. Note: since every item is made to order, we're not able to offer traditional exchanges (e.g., swapping for a different size after production) outside of the cases covered in Section 2.

7. Contact Us

Questions about a return, refund, or an order issue? Reach out to us at here  — we're happy to help.